contact us

Haas Factory Outlet-Allendale

A Division of Allendale Machinery

16 Park Way
Upper Saddle River, NJ 07458
Tel: (201) 327-5215
Fax: (201) 327-3692
HFO Allendale
A Division of Allendale Machinery
Rotary Repair

Request for Return Authorization

Please complete as much information as possible. You will be contacted with a confirmation number that must be attached to the indexer/rotary unit before it is shipped for repair.


Company Information
Company *
Address (Line 1)
Address (Line 2)
Contact Information
First Name *
Last Name *
Phone *

Service Information

Shipping Information (if different than above)
Address (Line 1)
Address (Line 2)
Product Identification
If you are not sending the control with the indexer/rotary unit, please provide the Control Serial Number and an explanation.
Control Serial Number*
Index/Rotary Model
Index/Rotary Serial Number
The Control is not being sent because:
Locating the Serial Number
Stamped into the name plate or below the handle on the raised portion.
Located on the top between the spindle nose and the grease fitting.
Located on the lower left hand corner of the front below the platter.
Located on the top within one of the milled slots.
Located on back or center rotary.
Located on base in the lower left-hand corner.
Motor Identification
Select the diagram that matches your Rotary Cable Connector*
 7 Pin
 11 Pin
 14 Pin
 17 Pin
 28-pin and 7-pin Brushless Servo (AC) 2-plugs
Alarms & Reason for Repair
Alarm(s) when the problem occured
When the problem occurred, the Rotary product was being controlled by:
Haas Rotary Control Box Haas Mill
Problem Description:*
Action Required *
 Repair as Needed 
Other Comments or Instructions:
Purchase Order
Please upload a purchase order with this service request, or fax or email a copy using the contact information provided on this page. Please include the PO number, name, and contact information of the person authorizing the purchase order. The purchase order should be for an amount to be determined after the unit is received.
Purchase Order Number
Fax: (201) 327-3692
Upload Purchase Order
First Name
Last Name
Purchase orders may be submitted with this form, faxed, or emailed to the address above. We will contact you upon completion of the repair to obtain a revised purchase order. If a purchase order is not received within 5 days of contact, the unit will move to stock and weekly stock charges will be added to the final invoice. Website requests are processed Monday-Friday, between 8:00AM and 3:30PM Eastern Time. Requests received after 3:30PM will be processed on the next business day. If there is a problem with your request you will be notified by phone at the number entered above.