HFO Allendale
A Division of Allendale Machinery
Service
Service Request

Platinum One-Call Policy Ensures Expert Service and Immediate Response

Please use the form below to contact HFO Allendale, or call us at (201) 327-5215.

* Required Fields

Customer Information
Company Information
Company *
City
Address
State
Zip Code
Contact Information
First Name *
Last Name *
Phone *
Email
Fax
Service Information
Product Identification
Model Number
Serial Number
Service Description
Machine Status
Problem/Service Description *
Purchase Order
Please upload a purchase order with this service request, or fax or email a copy using the contact information provided on this page. Please include the PO number, name, and contact information of the person authorizing the purchase order.
Purchase Order Number
Email: service@hfoallendale.com
Fax: (201) 327-3692
Upload Purchase Order
Authorization
First Name
Last Name
Phone
Email

Purchase orders may be submitted with this form, faxed, or emailed to the address above. We will contact you upon completion of the repair to obtain a revised purchase order. If a purchase order is not received within 5 days of contact, the unit will move to stock and weekly stock charges will be added to the final invoice.

Website requests are processed Monday-Friday, between 8:00AM and 3:30PM Eastern Time. Requests received after 3:30PM will be processed on the next business day. If there is a problem with your request you will be notified by phone at the number entered above.

 

Service Rates and Hours


Standard Rates & Hours
Standard Work Hours Monday through Friday, 8:00 AM to 5:00 PM
Standard Labor Rate $135/hour (1 hour minimum)
Standard Travel Rate $70.00/hour (1 hour minimum)
Non-Standard Rates & Hours
Saturday, Sunday, & all hours outside Standard Work Hours
Non-Standard Labor Rate $200.00/hour (1 hour minimum)
Non-Standard Travel Rate $105.00/hour (1 hour minimum)
Payment Terms
Payment terms for all HFO service items are net 15 days from order or schedule placement.